Terms & Conditions

Snow Monkey Resorts Gifts & Souvenirs

Distributor name:
Snow Monkey Resorts
Machinovate Co., Ltd.

Sales manager:
David Fong

Address:
〒380-0921 1015-7 Nagano Kurita #202

Phone number:
+81 26 219 6256

Selling price:
Displayed on the web page of each product including tax

Fees charged to the purchaser other than the product price:
Shipping fees will be calculated at time of purchase and included in the product sales price. The company uses the Japan Post EMS service and standard shipping fees apply on of the weight of the total package and distance taken for delivery. A minimum delivery fee of JPY690 applies to deliveries within Japan. International delivery fees will vary depending on the region they are being delivered to.

Payment method and payment date:
Payment is made by credit including VISA, Mastercard, JCB, American Express or Diner Club. For some products, payment methods may be restricted. Payment is made at the time of placing an order through the company’s website.

Delivery time of goods:
As a general rule, in-stock items will be shipped within 2-3 business days of confirmation of the order.If we cannot deliver ordered items, we will contact you by email through your registered email address.
It may take some time to ship during the year-end and New Year holidays and in exceptional circumstances, including delivery delays due to COVID-19 and other events. If the product is out of stock, we will notify you by email.

Returns and non-conformance:
Within 72 hours of arrival of the item, a customer must notify the company by email if there is an issue or complaint about the product. The company will review the issue or complaint and respond within 2-3 business days. At that time, evidence of delivery date, all receipts and packaging should be retained, and products, when possible, should not be removed from packaging. Products with tags must not have those tags removed by the customer, doing so would invalidate any claim.

We cannot accept returns if any of the following applies:

  • If 72 hours has passed since delivery of the product
  • If there is evidence that the product has already been used by the customer. Includes products that have scratches, stains, odors and discoloration that may have adhered during fitting.
  • If the product is scratched, soiled or marked at the customer’s hand
  • If the product appears to have been damaged during shipping
  • If product tags have been removed by the customer
  • If part of this product or accessories are missing or damaged
  • If clothing items do not fit. Clothing measurements are listed on each product page. It is the responsibility of the customer to check measurements prior to purchase.
  • If the exact color or appearance of the product doesn’t meet the customers expectation i.e. the shade of color appears somewhat different to the image online however the color itself is comparable.
  • If the item’s web page says that the item cannot be returned (If the item says “No return after opening”, the item cannot be returned even if it is unused after opening the package).
  • If the customer simply does not like the product.
  • For products purchased at stores other than SNOW MONKEY RESORTS
  • In addition to the above, if we reasonably judge that the return is not appropriate

If none of the above apply and the product is accepted for return or exchange for the convenience of the customer, the customer will be responsible for paying all shipping fees including return of the product and shipping of the new product to them.

If you receive a product that is different from the ordered product, including a different item to that ordered, incorrect size to that ordered, or entirely different color to that ordered, we will bear the return fee. In that case, please be sure to contact us by email before returning the item.

Sales quantity:
As a general rule, there is no limit, but for some products, the sales quantity may be limited.

Contact:

Email: snowmonkeyresorts@machinovate.com

Weekdays 9:00-18:00 (excluding weekends and holidays)
Please contact us from +81-26-219-6256.

Terms of service:

SNOW MONKEY RESORTS (hereinafter referred to as “this site”) is managed and operated by Machinovate Co., Ltd. (head office location: 〒380-0921 1015-7 Nagano Kurita 1015-7 #202) (hereinafter referred to as “our company”).

Article 1 (Application of Terms and Conditions)

This Terms of Use and the related terms (including the terms of membership and privacy policy on this site, hereinafter referred to as the “Terms”) apply to all persons, at all times when using this website.

Article 2 (use of this site)

  1. You will use this site in accordance with this agreement, and by using this site, you are deemed to have agreed to this agreement.
  2. Notwithstanding the provisions of paragraph 1 of this Article, if the Company suffers damage due to the customer’s breach of this Agreement, the customer shall be liable for such damage and expenses.

Article 3 (Purchase of a product/s)

  1. Customers can purchase the products on this site (hereinafter referred to as “the product”) using this site.
  2. When a customer wishes to purchase a Product, the customer shall apply for the purchase of the Product in accordance with the method specified on the Site. When a customer orders a Product on the site, the company shall send an email (“Order Confirmation Email”) to the customer. When an Order Confirmation Email is sent to the customer, the contract of sale of the product shall be deemed to be formed between the customer and our company. Before placing an order, you must set up your email address to receive the email from snowmonkeyresorts@machinovate.com. Please note that the purchase and sale contract for the product shall be effective even if the customer is not able to receive the Order Confirmation Email due to a problem in the customer’s email settings.
  3. Regardless of the reason, if the correct selling price of this product is different from the price displayed on this site, (a) at the discretion of our company, (a) notify the customer before shipping, and the correct selling price again. After confirming the above, we will instruct you of shipment of the product or we will cancel the order and contact you.
  4. Regardless of the payment method you have selected, all products purchased on this site will be subject to ownership by the customer at the time the products are shipped from the company. The risk of damage during shipping will be transferred to the customer at time of shipping. If the product is lost before it reaches the designated delivery destination, we will not be responsible for the loss.

Article 4 (payment)

  1. For payment methods and means when you purchase this product using this site, please pay by the specified credit card issued by an authorized bank or financial institution. The person placing the order must have authority to use the chosen credit card or payment method. Non-compliance with this requirement can result in cancellation of the order. In addition, when paying with a credit card, the customer shall comply with the terms and conditions separately signed with the card company.

Article 5 (postage)

  1. Regarding the shipping fee of this product purchased on this site, the amount shall be displayed on this site, and in principle, it will be borne by the customer.
  2. For international orders, delivery will be made using the Japan Post EMS service. The cost of delivery will be charged as the standard rate and borne by the customer.

Article 6 (Return)

  1. Customers will be responsible for the cost of returning the product purchased from this site.

If the return is due to our error or admission of responsibility, we will pay for shipping. We will refuse the return of goods in any of the following cases, except in the case of the quality of this product, etc.:

  • If 72 hours has passed since delivery of the product
    • If there is evidence that the product has already been used by the customer. Includes products that have scratches, stains, odors and discoloration that may have adhered during fitting.
    • If the product is scratched, soiled or marked at the customer’s hand
    • If the product appears to have been damaged during shipping
    • If product tags have been removed by the customer
    • If part of this product or accessories are missing or damaged
    • If clothing items do not fit. Clothing measurements are listed on each product page. It is the responsibility of the customer to check measurements prior to purchase.
    • If the exact color or appearance of the product doesn’t meet the customers expectation i.e. the shade of color appears somewhat different to the image online however the color itself is comparable.
    • If the item’s web page says that the item cannot be returned (If the item says “No return after opening”, the item cannot be returned even if it is unused after opening the package).
    • If the customer simply does not like the product.
    • For products purchased at stores other than SNOW MONKEY RESORTS
    • In addition to the above, if we reasonably judge that the return is not appropriate

Article 7 (Cancellation of Sales Contract)

  1. In any of the following cases, the company may cancel the purchase contract with the customer even after sending the Order Confirmation Email.

    (1) In the case of orders for products that are undeliverable or have been discontinued
    (2) When an order is placed for a limited edition product that exceeds the quantity limit or quantity that can be arranged
    (3) If the customer orders a product that is not in stock
    (4) If the customer does not allow for a reasonable period of time for delivery or does not respond to telephone or email communications.
    (5) If there is an error in the price indicated for the product
    (6) If a falsehood is found in the personal information reported by the customer to the company.
    (7) When the company determines that a customer’s purchase of a product is for or may be for resale.
    (8) If we have reasonable grounds to believe that the credit card you used for payment cannot be used for payment or that it is difficult to make a payment.
    (9) In the event that you otherwise fall under the prohibition set forth in Article 14 of this Agreement.
    (10) In addition to each of the preceding items, when the company deems it appropriate based on reasonable grounds under normal social conventions.

  2. The company shall have no obligation to pay any interest on the returned price or any damage caused to you or any third party as a result of such cancellation.

Article 8 (Change, Suspension and Discontinuance of the Website)

  1. The Company reserves the right to change the content of this website or to suspend or discontinue all or part of this website without prior notice to you in the following cases:

    (1) When we perform regular or emergency maintenance of the site, or when it is unavoidable due to additional website construction.
    (2) If the telecommunications carrier discontinues the telecommunications service.
    (3) In the event of difficulty in providing services through the website due to force majeure, such as pandemics, natural disasters, power outages, war, etc., or sabotage by a third party.
    (4) In any other case where, for any reason, the company deems it necessary to change, temporarily suspend or discontinue the contents of the website for operational or technical reasons.

  2. The company reserves the right to temporarily suspend or discontinue your use of the site without prior notice to you if it deems it necessary.
  3. The company shall not be liable for any damages or other losses incurred by you as a result of the changes, suspension, or discontinuation of the content of this article as specified in paragraphs 1 and 2 of this article.

Article 9 (Copyright, etc.)

All copyrights and other rights and interests applied to the content of this website (text, images, video, audio, programs, etc.) are the property of the company or third parties who have granted the company permission to use them, and are to be used by the company or its affiliates under license or other legitimate authority. No articles, photos, illustrations, etc. from this site may be reprinted without the prior consent of the company.

Article 10 (Linking)

When linking to this website, the company may refuse to allow links to be established, depending on the content of the linked website and the method of linking. The company does not guarantee the content of any of the linked websites, and shall not be liable for any loss or damage caused in relation to the linked websites.

Article 11 (Trademarks)

All trademarks and service marks displayed on this site belong to the company or to third parties who have licensed their use to the company and are used by the company or its affiliates under license or other legitimate authority. They may not be used without the Company’s prior consent.

Article 12 (Grounds for Exemption)

The company cannot guarantee the completeness, accuracy, certainty, or usefulness of the content of the site or the information you obtain through or in connection with the site. In addition, the company cannot guarantee that the products listed on the site are in stock, nor can it guarantee that it will provide the products ordered. In addition, the prices, specifications and release dates of all products listed on the site are subject to change without notice. The company shall not be liable for any trouble, loss or damage that may occur as a result of the use of the information on this website or the use of this website. In addition, the company shall not be liable to you for any of the following, regardless of the reason, cause, nature or consequences of the damage:

  1. Any damage caused by inaccuracies, errors or leaks in the information provided on this site, or any damage caused by access or failure to access this site (including virus infection).
  2. Any damage caused by the interruption or discontinuation of the operation of this site.
  3. Any damage caused by the alteration of the information provided on this site by a third party.
  4. The company shall be liable to compensate you for any damage caused by the company’s intention or negligence, and the amount of compensation shall be limited to the total amount paid by you to the company for the product, unless the company has intentionally or through gross negligence.

Article 13 (Compensation for Damage by Customer)

Any dispute arising out of or related to your unauthorized use of this site, violation of these Terms of Use or any other violation of the company’s rules and regulations, or infringement of a third party’s rights, shall be resolved at your own cost and responsibility. If the company incurs any costs or makes any payments to you in relation to such disputes, you shall be responsible for such costs or compensation.

Article 14 (Prohibited Matters)

When using this site, you are prohibited from the following acts

  1. Using the information or products available on this site for purposes other than one’s own personal use, re-selling them to third-parties or infringing copyright.
  2. Any action that infringes or may infringe on the property or privacy of the company or a third party.
  3. Any action that causes or may cause disadvantage or damage to the company or a third party.
  4. Registering or providing false information through or about this site.
  5. Acts that are or may be contrary to public order and morals.
  6. Criminal acts or acts that lead or may lead to criminal acts.
  7. False declaration or notification, such as registering another person’s email address, physical/delivery address or unauthorized payment method.
  8. Business activities or acts for the purpose of profit, or for the preparation of such activities.
  9. Defamation of the reputation or credibility of the company or a third party.
  10. Use or provision of harmful programs that are infected or likely to be infected with computer viruses, etc., or actions that could lead to such infections.
  1. Acts that violate or may violate laws, regulations or ordinances.
  2. Campaigning or similar activities.
  3. Violating the rules of the domestic and international network when communicating via other networks inside and outside the country.
  4. Purchase of goods for resale (including cases where there is a risk of resale).
  5. Unauthorized use of a credit card, or an act that could lead to such an act.
  6. Any other act that the company determines to be inappropriate for a rational reason.

Article 15 (Amendments to these Terms)

The company may change the contents of these Terms and Conditions when it deems necessary. In this case, we will publish the content of such changes on the site in advance, and when you use the site on or after the date of such revisions, you will be deemed to have accepted the content of such changes.

Article 16 (Governing Law and Jurisdiction)

The use of this website and the interpretation and application of these Terms of Use shall be governed by the laws of Japan. Unless otherwise specified, the Tokyo District Court shall have exclusive first instance jurisdiction over all disputes related to the use of this website.

These terms and conditions are effective from Sept.3rd 2020

Snow Monkey Resorts Tours Travel Products

This tour terms & conditions document represents a portion of the terms of transaction stipulated in Article 12-4 and 12-5 of the Travel Agency Law.

1. Contract for Agent-Organized Tours
Responsibility rests with the company operating Agent-Organized Tours (hereinafter referred to as the Company) whose name in full appears below and in its tour pamphlets. Clients joining such tours shall conclude an Agent-Organized Tour Contract (hereinafter referred to as the Travel Contract) with the Company.

The Company shall provide tour arrangements and itinerary management so that the client receives tour services including transport/accommodations (hereinafter referred to as “tour services”) provided by transportation/accommodation operators during the tour itinerary set by the Company.

The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder and Agent-Organized Tours as described in the Company’s general terms and conditions as based on the Travel Agency Law (hereinafter referred to as “General Terms and Conditions of Agent Organized Tours”).

2. Application of Agent-Organized Tour Contracts and their Conclusion
The client shall provide information on the Company application form as required by the Company and submit the form together with the necessary reservation deposit. Paid deposit shall be applied to the tour fare, cancellation charges or penalties.

The Company may accept applications for travel contracts by online application.
The Travel Contract shall become valid upon the Company’s notification of acceptance of the tour contract in advance of the payment.

When applying for group tour arrangements (more than 2 people), the tour contract conclusion shall be exchanged between the Company and the group representative.
The Company shall not be responsible for any responsibilities or obligations the group representative holds in the past or in the future.

In case the group representative does not accompany the group, we shall consider one of the members who have been selected by the representative as the group representative who is responsible for the contract after tour starting day.

If the tour contract cannot be finalized due to full occupancy in seats or rooms or other reasons at booking, the Company may ask the client to wait until the specified date with his/her consent.

The client shall notify the Company when submitting application if requiring special consideration during the tour period, the Company shall comply with such requests when feasible.

 

3. Special Conditions of Tour Application
A client under 20 years of age traveling alone during the tour period shall provide the Company with the written consent of his/her guardian. Clients under 13 years of age must be accompanied by a parent or guardian.

The Company may refuse an application if any one of the client’s age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories or purposes.

Clients who require special attention from the Company during the tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, shall advise the Company of this when applying for the tour. The Company shall comply with such requests to the extent deemed feasible and reasonable; and if the Company takes a special arrangement in compliance with the client’s request, the client shall be responsible for incurred expenses related with the request. The Company may require clients to present a medical certificate. The Company may refuse a client’s application if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require the client to be accompanied by an escort. In some cases, the Company shall change a part of the itinerary or recommend the client to join another tour with the minimum extra charge or refuse his/her participating the tour. In regards to Clauses 1, 2 and 3, the Company shall make notification concerning the acceptance or rejection of client participation in the tour within one week of application submission.

If the Company determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, the Company shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by the client.

Independent activities for reasons of the client’s own choosing shall not be arranged by the Company during the tour. However, the Company may, depending on the tour course, arrange such activities under separate conditions.

The Company may refuse client participation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of tour participants.
The Company may also refuse client participation for the tour operational reasons.

4. Payment of Tour Fare
The Tour Fare shall be paid no later than the day stipulated on the invoice separately issued and sent to a customer.

5. Tour Fare
Clients 13 years of age or more shall be charged adult fare and those aged 6 to 12 shall be charged child fare unless otherwise specified. One child five years of age or less can join the tour in the company of an adult, but will receive no services such as meals. The fare is indicated for each tour course. Clients are asked to confirm the fare according to the departure date and the number of participants.
The Tour Fare shall be the basis for calculating the cancellation charge (Article 11-1), non-fulfillment fee (Article 13) and any fees for changes (Article 19).

6. Included in the Tour Fare
The following may eventually include items unrelated to the tours you choose. Please note that the items included in the tour fare are only those as specified in the itinerary. In principle, the Company will not make refunds for the below fare even if clients choose not to use the relevant services:

(a) Meals: only the meals specified in each itinerary.
(b) Other railways: when operated by bus or local trains, no reserved seats are provided.
(c) Sightseeing & excursions: admission fees to sightseeing sites including temples, shrines, museums, rental equipment necessary for certain activities, etc., mentioned in each itinerary.
(d) Transfers: a microbus may be used if the total number of participants exceeds a certain number.
(e) Guide services: English-speaking staff accompanying service is listed under the “Included” column for each tour.
(f) Tax: consumption tax.

7. Not Included in the Tour Fare
Charges and expenses other than those specified in the preceding Article 6, such as:
Laundry, telephone, additional meals and drinks, and any other expenses of personal nature, excess baggage, medical expenses for injuries and illness, and travel and accommodation costs between arrival/departure and the start and endpoints of the itinerary.

8. Revision of Travel Service Content
The Company may, after conclusion of the Travel Contract, revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond the Company’s control. The Company reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, the Company must explain in a timely manner its inability to function according to the Travel Contract under the circumstances. However, said explanation may be made after revisions are made when conditions demand.

9. Change of Tour Fare
The Company may revise its schedule of fees in accordance with increases or reductions of transport fares and/or charges for Agent-Organized Tour owing to unusual or unforeseen economic developments. In such cases, the Company shall notify the client no later than the 15th day prior to the eve of departure.

The Company may, when tour operational costs have risen owing to factors as stipulated in Clause 8 or above, revise the tour fare accordingly, except when substitutions are required because of a shortage of such facilities, such as transport seats, etc.

In the event travel costs decrease, the Company shall reduce the tour fare accordingly.
If the Company specifies that tour fares are dependent on the number of participants and there is a change in the number of the participants due to reasons beyond the Company’s control, the Company shall change the tour fare within the allowable range specified in the tour contract.

10. Change of Tour Participants
A client who has entered into a Travel Contract may, with the Company’s consent, transfer the status in the contract to a third party. In this case, the clients shall enter the required information in the form provided by the Company and submit it together with the specified handling fee. The transfer of status in the contract to a third party as stipulated in Item 1 of this Article shall become valid by the consent of the Company.

11. Cancellation of Travel Contract by the Client
1. The client is at all times entitled to cancel the Travel Contract, but must pay the Company a cancellation charge as stipulated in Article 13 below.

2. If the client wishes to change the tour date for his or her convenience, the Company shall comply with such requests when feasible. However, if such a request could not be met by the Company, the specified cancellation charges will be levied on the client.

3. In any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge:

(a) When the contents of the Travel Contract have been substantially revised. However, changes shall be limited to the cases listed in the left side of the table in Article 19 and other important circumstances.
(b) When the tour fare is increased in accordance with Article 9-1.
(c) In cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue.
(d) When the Company has not delivered the Final Tour Itinerary to the client by the prescribed date.
(e) When tour operation becomes impossible owing to factors for which the Company is liable.

4. The Company shall refund the remaining amount of the received tour fare after deducting cancellation charges. When the tour contract is cancelled due to the reasons specified in Clause 3, the Company shall make the full refund of the received tour fare.

 

12. Cancellation of Travel Contracts and Tour Operation by the Company
1. If the client has not paid the tour fare by the prescribed date, the Company may cancel the Travel Contract. In such cases, the clients shall pay the Company the applicable cancellation charge.

2. In any of the following cases, the Company may cancel the Travel Contract:

a) When it becomes evident that the client does not satisfy the gender, age, qualification, skill or other requirements specified by the Company for participation in the tour.
b) When the client is recognized as unfit to join the tour owing to illness or for other reasons.
c) When there is evidence that the client threatens to cause other participants embarrassment or inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the tour.
d) When the minimum number of participants as stipulated by the Company in the Travel Contract has not been met. In such cases, the Company shall notify the client of tour cancellation no later than 14th day prior to the initial departure date.
e) When the necessary conditions as clearly stated at the conclusion of the Travel Contract cannot materialize, such as insufficient snowfall for ski tours, or when there is valid reason to believe that the required conditions cannot be met.
f) In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond the Company’s control, and when safe, and smooth tour operation according to the itinerary specified in the Travel Contract has become impossible, or there is a valid reason to believe that the tour cannot continue.
g) When the client demands things that are beyond the reasonable scope of the details in the contract.
h) Even after the correspondence contract has been concluded, if the Company cannot receive the amount specified for the tour fare due to invalidity of the client’s credit card or in accordance with the credit company’s agreement.

3. When the Company cancels the Travel Contract in accordance with Clause 1. hereinabove, it shall refund payment after deducting the specified penalties from said payment. When the Company cancels a tour in conformity with Clause 2, hereinabove, it shall refund the full amount of the tour fare received from the client.

13. Cancellation Rates
1. If a client cancels the Travel Contract for personal reasons, the following cancellation rates will apply to the tour fare. The following rate applies to cancellations of the tour plus administration costs.

Time of Cancellation: Cancellation Rate

(1) If notice of cancellation is received by the Company 21 days (11 days in case of a day trip) or more days prior to the travel date: No Charge
(2) If notice of cancellation is received by the Company 20 days (10 days in case of a day trip) to 8 days prior to the travel date: 20% of the original travel price
(3) If notice of cancellation is received by the Company 7 to 2 days prior to the travel date 30% of the original travel price
(4) If notice of cancellation is received by the Company 24 hours prior to the travel date: 50% of the original travel price
(6) If notice of cancellation is received by the Company on the day of your travel, or in case of failure to show without notice: 100% of the original travel price

2. In case of cancellation in booking via travel loan beyond the Company’s control, the above cancellation charges will apply.

3. If a client fails to pay the tour fare by the designated date, the Company will assume the client has canceled as of the following day, and the cancellation charges specified above will apply.

4. Timing of notice of cancellation is based on Japan local time.

14. Cancellation After Departure
1. Cancellation by Client

a) When the client leaves the tour group for personal reasons, the Company will consider it a forfeiture of contracted rights and claims to any refund.
b) If certain services cannot be provided as promised in the Travel Contract for reasons beyond client responsibility, relevant portions of the contract may be canceled, with the appropriate refund deducted from the total tour fare.

2. Cancellation by the Company

1. The Company may cancel the Travel Contract for tours after the departure date in the following cases:

a) When the client is unable to continue the tour owing to illness or other factors.
b) When the client seems to disturb the order of collective activities of tour participants by negligence of instruction from tour conductor or violent deeds or menace towards these people or those accompanying them, which otherwise Jeopardizes safety, smooth tour operation.
c) When the tour cannot continue owing to natural disaster, weather conditions, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond the Company’s control.

2. Cancellations and Refunds

If the Company cancels the Travel Contract in accordance with the Clause 2-1) hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the tour fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to tour cessation, or services for which the Company has paid, (or will pay) expenses, cancellation charge, penalty, or etc., the Company will refund only the balance thereof.

3. When the Company cancels the Travel Contract for tours in accordance with the Clause 2-1)-a) and c) hereinabove, the Company shall, at the client’s expense, make necessary arrangements as requested for return to point of departure.

15. Refund of Travel Costs
1. Should the Company incur any liability to make a refund to a client in case such as the tour fare reduction in accordance with Article 9, and if either the client or the Company has canceled the Travel Contract in accordance with Article 11 through 14, the Company shall make said refund within the 7th day from the next day of cancellation, when effecting refund before tour departure, and within 30 days counting from the day after the tour ends, as stipulated in the contract in case of reduction or cancellation after tour departure. However, should there be any expenses as cancellation charges, penalties, etc. which the Company has already paid or will have to pay for services not provided because of tour cancellation, said expenses shall be borne by the client.
2. The client shall be required to request a refund at the sales office where the client bought the tour within one month of the planned tour departure day.

16. Liability of the Company and Exemptions
1. In performing its obligations under the terms of its Tour Contract, should the Company cause damage to the client through willful negligence or fault, the Company shall be liable for such damages. However, this only applies if the damage report is made within 2 years reckoned from the day following the occurrence of the damage.
2. The Company shall compensate for damage to baggage as stated above, provided that said damage is reported within 14 days counting from the day after the occurrence, up to a maximum of 150,000 yen per person. Not applicable when damage is caused intentionally by the Company or through serious negligence.
3. The Company shall not be liable for damages incurred by clients as stipulated in Clause 1 hereinabove if any of the following reasons apply:

a) Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
b) Accidents during transportation or accommodations, damage by fire.
c) Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes.
d) Orders of either Japanese or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
e) Accidents occurring during the client’s free activities.
f) Food poisoning.
g) Theft.
h) Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.

17. Special Indemnifications
1. In accordance with the Company’s Organized Tour Contract, the Company shall pay compensation, or provide condolence money to the client in the event of death or significant bodily harm and/or pay compensation money for damage to baggage, which is either coincidental with or due to extenuating circumstances encountered during the Organized Tour, regardless of the Company’s responsibility as stipulated in Article 16-1. Regardless of whether or not the Company’s responsibilities set forth in Article 16 (1) should arise, pursuant to the Company’s Provisions on Special Compensation, for certain damages to life or body which may arise from unexpected or sudden external events during the customer’s participation in an agent-organized tour, the Company will pay compensation for death in the amount of fifteen million yen (JPY 15,000,000); for residual disabilities, in an amount of no more than fifteen million yen (JPY 15,000,000); for condolence money for hospitalization, in an amount of no less than twenty thousand yen (JPY 20,000) and no more than two-hundred thousand yen (JPY 200,000); and for condolence money for hospital commutes, in an amount of no less than ten thousand yen (JPY 10,000) and no more than fifty thousand yen (JPY 50,000.) In case of damages incurred to personal effects and baggage, for each item or each set of items the Company will pay compensation of no more than one-hundred thousand yen (JPY 100,000), and for each agent-organized tour, no more than one-hundred fifty thousand yen (JPY 147,000) per customer.

2. The Company shall not pay compensation or provide condolence money as stipulated in Clause 1 when damages result from the client’s willful negligence, driving while intoxicated and/or illness. The same restriction applies should the client engage in such dangerous sports and activities as skydiving, bobsledding, hang-gliding (motor- driven or otherwise), gyro-plane flying, mountain climbing (using such specialized tools as picks), and others not included in the Organized Tour and engaged in during a client’s free time.

3. Except for articles listed as exempted from the Company responsibility as specified in the Company’s terms and conditions, the following items are also exempted from the Company’s responsibility. Jewelry/precious metals (excluding those used for practical every day use such as wrist watches and glasses), personal computers/word processors and accessories, data and similar items, drivers licenses, visas, deposit receipts (including bankbooks and bank cards) and similar articles, and equipment for windsurfing, scuba diving, surfing or similar sports.

4. In case the Company incurs both the duty to pay compensation as stipulated in Clause 1 and to indemnify client for damages in accordance with Article 16, both shall be regarded as “already executed” within their amount limits when any one of the above duties is satisfied.

18. Liability of Client
The Company shall require the client to indemnify the Company for losses sustained owing to a client’s willful negligence, fault, conduct against public order and good manners, or breach of provisions in the Company’s Organized Tour Contract.

1. The client is required to make every effort to utilize information acquired from the Company and to understand the details of his/her rights/responsibilities as well as the details of tour conditions.

2. After the start of the tour, if a client should find that the tour service provided is different from that specified in the tour contract, the client is required to report the discrepancy to the Company or Arrangement Agents for the Company or Tour Service Providers immediately.

19. Itinerary Booking Guarantee
1. Should major changes occur in Travel Contract contents as stated in the left-hand column of the following table (except for changes mentioned in the 1 below), the Company shall calculate the change compensation money by multiplying tour fares by the rate indicated in the right-hand column of the table, and make refund to the client
within 30 days counting from the day when the tour ends. However, if it is evident that liability as set forth in Article 16-1 occurs owing to said changes, the Company shall pay the amount not as compensation for changes but as either a portion or total amount of indemnification for damages.

1. The Company shall not pay compensation for changes when they occur for the following reasons:

a) Bad weather and natural disasters, which hinder the tour itinerary.
b) War.
c) Civil unrest.
d) Governmental orders.
e) Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
f) Provision of transport services different from the original schedule, owing to delays or changes, in operation schedules.
g) Necessary measures to prevent tour participant death or bodily harm.

2. Should cancellation in the Tour Contract be made in accordance with Articles 13 through 16, and should changes occur in such canceled portions, the Company shall not pay compensation.

3. Even if major changes occur in Tour Contract contents, as stated in the left-hand column of the following table, the Company shall not pay compensation if they are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in tour brochures.

2. Regardless of Clause 1 hereinabove, the maximum amount of compensation for changes paid by the Company under one organized Tour Contract shall be the tour fare multiplied by 15%. This money will not be paid, however, if the total amount is less than 1,000 yen.

3. When the situation warrants, the Company shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.

4. If, after the Company has compensated for changes made in accordance with Clause 1 hereinabove, it becomes evident that the Company is responsible for the changes as stated in Article 16-1, the Company shall pay the client for the damages mentioned in Article 16 after deducting the sum already paid under the terms of Clause 1 hereinabove.

5. The Company shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.

CHANGES FOR WHICH THE COMPANY SHALL PAY COMPENSATION

Amount of compensation for changes – Tour fare times the following percentage per incident.

(1) Change in tour departure or termination date specified in tour brochures:

If the client is notified by the day prior to start of tour: 1.5%
If the client is notified after start of tour: 3.0%

(2) Changes in destination or entry to tourist spots and/or facilities (including restaurants) stated in tour brochures:

If the client is notified by the day prior to start of tour: 1.0%
If the client is notified after start of tour: 2.0%

(3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower cost (only when the total price after change becomes less than stated in the Tour Contract):

If the client is notified by the day prior to start of tour: 1.0%
If the client is notified after start of tour: 2.0%

(4) Changes in transport vehicles or of the company operating them as stated in Tour brochures:

If the client is notified by the day prior to start of tour:1.0%
If the client is notified after start of tour: 2.0%

(5) Regarding changes in items (1) through (4), above as relating to the tour title in brochures, these rates shall apply instead of those for the above items

If the client is notified by the day prior to start of tour: 2.5%
If the client is notified after start of tour: 5.0%

Note 1: In the event that changes should occur between the details set forth in the brochure and those in the final schedule, or between the details set forth in the final schedule and the
actual travel services provided, each change shall be respectively handled as one change.

Note 2: With regard to changes set forth in (5) above, compensation rates set forth in (1) through (4) shall not apply, and the compensation rate set forth in (5) shall apply.

Note 3: For transportation facilities, one change shall be deemed as one change per one ship or automobile boarded; and for other travel services, one change per one item.

Note 4: In the event that transportation facilities set forth in (3) and (4) accompany usage of accommodation facilities, changes shall be deemed as one change per overnight stay.

Note 5: For company name changes in transportation facilities as set forth in (3), it shall be deemed as changes if the facilities themselves have been changed.

Note 6: With regard to company name changes made to transportation facilities, changes including raises to a higher grade or facility shall not apply.

20. Recommendation for Travel Insurance
During travel, injuries may incur large sums of treatment costs or transportation costs. Accidents may also result in claims for damages and compensations in amounts which are difficult to collect from the offender. In order to secure oneself against such cases, we recommend that the customer take out international or domestic travel insurance of a sufficient amount.

21. Validity of Tour Conditions and Fares
The tour conditions and tour fares specified in this website are valid as of July 7th, 2016.

22. Others
1. The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return or articles left behind owing to personal negligence, as well as changes incurred by independent activity.

2. The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by the Company or its local tour operators.

3. Other matters are subject to the Company’s Travel Contracts.

4. These terms and conditions are subject to change to the Machinovate Travel Contract and governed and construed by the laws of Japan.

5. The Nagano District Court shall handle all controversies arising from the interpretation and performance of these Terms and Conditions.

6. Under no circumstances shall the Company re-conduct a tour.