Thank you for your pre-order request. After checking the availability of the facilities and services, we will send you an email with a "Nagano Dentetsu Snow Monkey Pass Exchange Voucher" within 48 hours to let you know if your booking has been accepted. (Please also check your spam folder). How to exchange your Snow Monkey Pass (Train/Bus/Jigokudani Yaen-koen Pass) (1)With the Nagano Dentetsu Snow Monkey Pass Exchange Voucher. Please go to Nagano Station on the Nagano Dentetsu Line Please exchange your "Nagano Dentetsu Snow Monkey Pass Exchange Voucher" for the Snow Monkey Pass at the station counter at Nagano Station on the Nagano Dentetsu Line. You will need to present your ID (e.g. driving licence) to confirm that you are the applicant.

To access the Nagano Dentetsu ticket window Nagano Station, simply exit the station via the Zenko-ji Exit.

As you walk-out of the station you will see an escalator immediately to your right.

Proceed down the escalator and once at the bottom go to your left. The Nagano Dentetsu line ticket window and machines and ticket gates are approximately 50 metres ahead.

The Nagano Dentetsu office and ticket window at Nagano Station is usually open from 06:00 until 23:20 (in time for the earliest and latest services). Please note, restrictions currently in place due to COVID-19 have altered the opening hours to 06:30 to 21:00. Nagaden can be contacted on +81-(0)26-226-2681.